Customer Satisfaction
Returns & Refunds
We stand behind every product we sell. If you're not happy for any reason, we'll make it right — no questions asked.
7-Day No-Questions-Asked Return Policy
If you receive a product that is damaged, wrong, or doesn't meet our quality standards, contact us within 7 days of delivery. We'll arrange a free pickup and process a full refund to your original payment method.
How to Return — Step by Step
Contact Support
Email info@thenutbasket.com or call +91 92637 94931 within 7 days of delivery. Include your order number and a clear photo of the issue.
We Review
Our quality team reviews your request within 24 hours and confirms eligibility. We may ask for additional photos if needed.
Pickup Arranged
For eligible returns, we arrange a free pickup from your doorstep through our courier partner. No need to visit any store.
Refund Processed
Once we receive and inspect the product, your refund is processed within 3–5 business days to your original payment method.
Eligible for Return
- Wrong product delivered (different from what was ordered)
- Damaged or broken packaging received
- Product quality does not match description
- Products with tampered or open seals
- Expired or near-expiry products delivered
- Missing items from an order
Not Eligible for Return
- Products that have been consumed or partially consumed
- Returns requested after 7 days from delivery
- Opened products with no quality issues
- Damage caused after delivery by customer
- Products purchased during final sale or clearance
Refund Timeline
Credit / Debit Card
Refunded to the card used for payment
UPI / Net Banking
Refunded to the original UPI ID or bank account
Cash on Delivery
Refunded to your bank account via NEFT (bank details required)
Wallet Payments
Refunded to the original wallet
* Refund timelines start from the date we receive and inspect the returned product. Actual bank processing may take additional time.
Need Help with a Return?
Our team responds within 24 hours. Monday–Saturday, 9 AM – 6 PM IST.