Privacy Policy

When you use TheNetBasket, we collect the following types of information:

Personal Information: Name, email address, phone number, and delivery address — provided by you when placing an order or creating an account.

Payment Information: We do not store your card numbers or payment credentials. All payments are processed securely through Razorpay (PCI-DSS compliant) and Cash on Delivery.

Device & Usage Data: Browser type, IP address, pages visited, time spent on pages, and referring website. This is collected automatically to improve our service.

Cookies: Small files stored on your device to remember your preferences, shopping cart, and login session.

We use the information collected for the following purposes:

• •Order Processing: To confirm, process, pack and deliver your orders accurately.
• •Account Management: To create and maintain your TheNetBasket account.
• •Customer Support: To respond to your queries, complaints and return requests.
• •Marketing (with consent): To send promotional emails, offers and health tips — only if you opt in. You can unsubscribe at any time.
• •Product Improvement: To understand how customers use our website and improve the shopping experience.
• •Legal Compliance: To comply with applicable Indian laws and regulations including the IT Act, 2000.

We do not sell or rent your personal data to third parties. We share information only in the following limited circumstances:

• •Delivery Partners: Shipping details (name, address, phone) are shared with our courier partners (Delhivery, BlueDart, etc.) solely for delivery purposes.
• •Payment Processors: Basic order information is shared with Razorpay for secure payment processing.
• •Legal Requirements: If required by law, court order or government authority, we may disclose information as required.
• •Business Transfers: In the unlikely event of a merger, acquisition or sale of TheNetBasket, your data may be transferred to the new entity under equivalent privacy protections.

We take data security seriously and implement industry-standard measures:

• •All data is transmitted using HTTPS/SSL encryption.
• •Passwords are stored as one-way hashes — we never store plain-text passwords.
• •Payment processing is handled by Razorpay, a PCI-DSS Level 1 certified payment gateway.
• •Our systems are regularly updated and monitored for vulnerabilities.
• •Access to customer data is restricted to authorized personnel only on a need-to-know basis.

Despite our best efforts, no method of data transmission over the Internet is 100% secure. We cannot guarantee absolute security but will notify affected users promptly in case of any data breach.

We use the following types of cookies:

• •Essential Cookies: Required for the website to function (login session, shopping cart). These cannot be disabled.
• •Analytics Cookies: Used to understand website traffic and user behavior (Google Analytics). You can opt out of analytics tracking.
• •Marketing Cookies: Used to serve relevant ads if you have visited our website. You can disable these in your browser settings.

You can manage or delete cookies through your browser settings at any time. Note that disabling essential cookies may affect website functionality.

Under applicable Indian data protection laws, you have the following rights:

• •Access: Request a copy of the personal data we hold about you.
• •Correction: Request correction of inaccurate or incomplete data.
• •Deletion: Request deletion of your personal data, subject to legal obligations.
• •Opt-Out: Unsubscribe from marketing communications at any time using the link in our emails.
• •Portability: Request your data in a portable format.

To exercise any of these rights, please contact us at privacy@thenetbasket.com with your name, email address and specific request.

We retain your personal data for the following periods:

• •Account Data: Retained for as long as your account is active plus 2 years after deletion.
• •Order History: Retained for 7 years as required by Indian tax laws.
• •Support Conversations: Retained for 2 years after ticket closure.
• •Marketing Data: Deleted immediately upon unsubscription.

After the retention period, data is securely deleted or anonymized.

TheNetBasket is not directed at children under 18 years of age. We do not knowingly collect personal information from minors. If you believe a child has provided us with personal information, please contact us immediately at privacy@thenetbasket.com and we will delete the information promptly.

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will notify you of significant changes via email or a prominent notice on our website. The date of the latest update is shown at the top of this page. Continued use of TheNetBasket after updates constitutes your acceptance of the revised policy.

If you have any questions, concerns or requests regarding this Privacy Policy or our data practices, please contact our Privacy Officer:

Email: info@thenutbasket.com Postal Address: TheNutBasket, Gali No 11, Ward No 2, Jai Prakash Nagar, Karma Road, Aurangabad (Bihar) Phone: +91 92637 94931 Business Hours: Monday–Saturday, 9:00 AM – 6:00 PM IST

We aim to respond to all privacy-related inquiries within 72 hours.